amnimo Portable (Name Badge) AB12Specifications and manuals

Maintenance terms

Maintenance during the warranty period

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The warranty period starts on the date the product arrives from amnimo. The warranty period and coverage differ by product.
For use in Japan only.

Warranty period

• amnimo Portable (Name Badge) unit: 1 year (unit)
• Included accessories (AC adapter, USB cable, magnetic mounting clip): 6 months

Maintenance during the warranty period

1. Hardware

• We replace failed units free of charge under our separate warranty terms, provided the failure is not the customer’s fault.
• The product warranty is 1 year from shipment by the manufacturer (unit and battery). The warranty for the included accessories is 6 months, because they are consumables.
• During the warranty period, we replace units that are defective on arrival or that fail in normal use free of charge. (If time has passed since delivery, please inspect the units within 1 month of delivery to your company.)
• After the warranty period ends, we still replace units free of charge for defects caused by the manufacturer.
• Regardless of the warranty period, the manufacturer can analyze defects and failures.
• Regardless of the warranty period, the manufacturer can repair failed units. Repairs outside the warranty period are charged.

2. Software on amnimo Portable

• We provide fixes for defects found by you or by us for the latest firmware. If a firmware defect affects your operations, you need to update to the latest firmware that includes the fix.
• Given this policy, we recommend that you keep the product on the latest firmware for as long as you use it.

3. Third-party software

• See the terms of use of each software product.

4. Subscription software services on amnimo Portable

• See the terms of use of each service.

Maintenance after the warranty period

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1. Hardware

• Maintenance is not covered by the warranty.
  * We may provide maintenance for a fee.

2. Software on amnimo Portable

• Updating to the latest firmware after the warranty period is free of charge (excluding network charges for the download, labor for the update, and similar costs).
• We fix firmware defects in the latest firmware version. We do not fix older firmware versions, even for known defects.
• We recommend that you keep the product on the latest firmware for as long as you use it, even after the warranty period ends.

3. Third-party software

• See the terms of use of each software product.