Contents(14 items)
- Part I. General terms of the privacy policy
- 2. How we collect Personal Data
- 3. Purpose and legal basis of the processing
- 4. Retention periods
- 5. Security
- 6. Disclosure of your Personal Data
- 7. Transfer of your Personal Data
- 8. Your rights
- 9. Cookies and similar technologies
- 10. Links to other websites
- 11. Other applicable terms
- 12. Data privacy contact
- 13. Translation
- Part II. Country specific information
This English translation is provided for reference only. The Japanese version is the official version and prevails in case of any discrepancy.
- Updated: Feb 17, 2025
Yokogawa considers that protecting the security and privacy of your Personal Data is important. Thus, we will treat and secure your Personal Data with care and appropriate technology, and in compliance with applicable privacy laws.
This Privacy Notice (the “Notice”) explains how we, Yokogawa Electric Corporation, and where applicable the Yokogawa Affiliates listed there (also: “Yokogawa”, “us”, “we”, or “our”), collect and use your Personal Data, including when we provide and maintain our products and services, which includes Yokogawa websites, applications, and online services (collectively referred to as the “Services”) and when we maintain your business relationships with us, unless another specific privacy policy applies. The Personal Data that we process about you depends on the context of your interactions with us, the products, services, and features that you use, your location, and the applicable laws. This Notice also informs you about how we protect your Personal Data and the rights and options you have to control your Personal Data. This Notice consists of two parts: Part I concerns the general terms of this Notice, whereas Part II concerns country/jurisdiction-specific terms which supplement and/or deviate from the general terms in Part I. If the country in which you reside is included in Part II, please read both Part I of this Notice and the relevant Part II of this Notice.
We advise you to consult this Notice regularly when using our Services, as it may be necessary for us to amend this Notice from time to time. To the extent required by applicable laws, we will notify you of material changes made to this Notice and obtain your consent.
This Notice will give you the following information:
Part I. General terms of the privacy policy
1. What type of Personal Data we process
When we talk about data or Personal Data in this Notice, we refer to all data that can be directly or indirectly traced back to you as an individual. Depending on how you use our Services, we collect and process data that you ask us to process or which you voluntarily provide, or data that we otherwise collect. Such data is referred to as “Personal Data.” To the extent permitted by applicable laws, publicly available information is not considered Personal Data for the purpose of this Notice. The categories of Personal Data we process are:
- Contact Information Data – which consists of data such as your full name, job position, company or employer, work address, work telephone and mobile phone number, work fax number, and work email address.
- Education and Professional Experience Data – which consists of data regarding your education and work history.
- Customer Support Data – which consists of data which is required to provide you with customer support, including correspondence with Yokogawa staff and information submitted as part of a troubleshooting, technical assistance, or support request, or as part of a survey, chat, feedback, or comment.
- Technical Data – which consists of device and network connection information when you interact with Yokogawa websites and applications, including but not limited to browser history, search history and other information provided by your browser, advertisements and services accessed during your visit, the date and time of each visitor request, and user identifier information, including IP address, geolocation, information on your operating system, and internet and other electronic network activity information.
- Telephone Recordings – which consists of data collected through the recording of telephone call conversations.
- Video Recordings – which consists of data collected through the recording of online meetings.
- Customer Profile Data – which consists of inferences drawn from any of the above information to create a customer profile in order to help identify your needs for Yokogawa’s Services.
- Payment Data – which consists of payment information when we pay you based on a contract or engagement with you, including but not limited to bank name, bank account number, withholding of tax, and personal number issued by the government.
2. How we collect Personal Data
We collect your Personal Data in a number of different ways:
- Personal Data that you provide to us – you may provide us with your Personal Data when you, for example, create an account profile for our customer portal or register for one of our events or newsletters.
- Personal Data that we obtain through your use of our Services or your visit to our websites – we collect Personal Data related to how and where you use or purchase Services and how you use our websites.
- Information gathered through external sources – in order to ensure we have the most up-to-date information about you to provide you with better products and increasingly tailored services, we will combine Personal Data that we hold about you with additional information which is publicly available or obtained through authorized third parties.
- Information gathered through social media pages – when you communicate with us through a Yokogawa social media page (for example, when you comment on, share, or react to a post, upload media, send a personal message, or subscribe to a Yokogawa social media page), we may receive Personal Data about you.
3. Purpose and legal basis of the processing
Yokogawa may process your Personal Data for the purposes contained in the table below. Local applicable laws in certain countries require us to have what is called a “legal basis” or “lawful ground” for processing Personal Data; the table below includes reference to such legal bases. Where required by applicable laws, further information on processing purposes and/or legal bases for processing as relevant for your country is included in the Country Specific Information section below.
| Purpose of processing | Categories of Personal Data | Corresponding legal basis |
| To establish and manage business and customer relationships, including to create, administer, and provide you with access to your Customer Portal Account | Contact Information Data, Education and Professional Experience Data, Customer Support Data, Technical Data | It is our legitimate business interest to establish and manage business and customer relationships. Where required by applicable law we will ask for your consent. |
| To help manage or fulfill contracts and orders (e.g., the sale, packaging, delivery, execution, and invoicing of our Services and to execute payments), and to provide product/service-related information, documents, invoices, and software for product lifecycle management | Contact Information Data | This is necessary for us to fulfill our contracts with you. |
| To answer your inquiries and to put you in contact with our representatives to respond to your request for a quote (including sending catalogs, specifications, and technical materials), and to provide troubleshooting, support, and technical assistance on our Services | Contact Information Data, Customer Support Data, Telephone Recordings | It is our legitimate business interest to answer your inquiries and requests, and to provide you with a helpful and seamless technical support experience. Where required by applicable law we will ask for your consent. |
| To analyze and better understand your business needs and to improve our Services, including our customer services, and to invite you to participate in surveys, questionnaires, or other research-related initiatives | Contact Information Data, Education and Professional Experience Data, Customer Support Data, Telephone Recordings, Technical Data, Customer Profile Data | It is our legitimate business interest to develop and improve our Services (including by understanding how you use the Services) and to develop new services or products. Where required by applicable law we will ask for your consent. |
| To provide you with information about our offers on Yokogawa’s Services (including invitations to events such as webinars, exhibitions, campaigns, and seminars, and notices of upcoming events) through Yokogawa websites and applications, or by email or phone calls | Contact Information Data, Technical Data, Customer Profile Data | It is our legitimate business interest to provide you with information about our offers on our Services. Where required by applicable law we will ask for your consent. |
| To create a profile based on your interactions with our Services to understand your interest in Yokogawa’s Services and to provide you with a personalized experience | Contact Information Data, Education and Professional Experience Data, Customer Support Data, Technical Data, Customer Profile Data | It is our legitimate business interest to provide you with a personalized experience. Where required by applicable law we will ask for your consent. |
| To detect and prevent illegal activity, including fraud, to keep our Services and information technology systems secure, to protect, establish, exercise, or defend our and third parties’ rights, and to defend against lawsuits | Contact Information Data, Customer Support Data, Technical Data | It is our legitimate business interest to protect our and third parties’ rights and to detect, investigate, and prevent crime and fraud within or related to our Services, and the products and services of third parties, to the extent permitted by applicable law. |
| To comply with our legal obligations, for instance our fiscal, bookkeeping, and tax obligations | Contact Information Data, Education and Professional Experience Data, Customer Support Data, Technical Data | This processing is necessary for our compliance with our legal obligations. |
| To provide shareholders and other investors with notices of general meetings of shareholders and other necessary information, including information on our financial results briefings and business briefings | Contact Information Data | This processing is necessary for our compliance with our legal obligations. |
If you fail to provide certain information as requested, we may not be able to provide you with certain Services and/or we may not be able to perform a contract we have entered into with you.
Our Services are directed at adults and not directed at minors or children, generally aged under 18. We do not knowingly collect or process Personal Data within our Services from minors. If we learn we have collected or received Personal Data from anyone under the age of 18, we will delete such data. Please contact us if you believe we might have collected or received data from minors under the age of 18.
4. Retention periods
We will retain your Personal Data for the duration of your interaction with our Services, unless a shorter retention period is required by applicable laws or the data is no longer necessary for the purposes for which the data was obtained. Once you no longer interact with our Services, as permitted by applicable laws, we will retain your Personal Data for the period of time that enables us to:
- fulfill our legal obligations, including legal retention periods;
- initiate, investigate, or defend against legal claims;
- address your questions, requests, or complaints; and
- keep our records for analysis and audit purposes.
Where Yokogawa is processing your Personal Data on the basis of your consent, Yokogawa will use your Personal Data (i) only for as long as it is required to fulfill the purposes set out above or (ii) until you withdraw your consent.
To the extent required under applicable laws, we will delete or otherwise destroy your Personal Data after the retention period has elapsed, as described above.
5. Security
The security of your Personal Data is important to us. To protect your Personal Data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use and maintain appropriate physical, technical, and organizational security measures. This includes measures such as:
- (i) assuring that third-party service providers who access or handle Personal Data on our behalf maintain such safeguards;
- (ii) Yokogawa has established a Privacy and Data Protection Governance Section;
- (iii) Yokogawa has implemented numerous privacy and security practices, including training employees on security and privacy practices, conducting privacy impact assessments, and maintaining records of processing activities;
- (iv) physical access to Yokogawa offices is subject to access control such as visitor management and video surveillance;
- (v) systematic implementation of technical measures such as data encryption, event monitoring, and multifactor authentication.
However, no method of internet transmission or electronic storage is 100% secure or error-free. Accordingly, we cannot guarantee absolute security of our systems and databases, and, to the extent permitted by applicable laws, we accept no liability for any unintentional disclosure that is not the result of our fault. Please help keep your Personal Data secured by keeping your password confidential, changing it from time to time, protecting your computer or mobile device against unauthorized access, and logging out after using our Services.
If you have reason to believe that the security of your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please immediately notify us by email (email: privacydataprotection@yokogawa.com).
6. Disclosure of your Personal Data
Where relevant and necessary, Yokogawa may provide access to your Personal Data or transfer your Personal Data to:
Yokogawa Affiliates: to support us with processing your data for the purposes described in this Notice.
Yokogawa Business Partners: including service providers (e.g., cloud services, IT maintenance and support services, marketing services, data digitization services, and system development services) who support us in connection with the purposes set out in this Notice or in our business relationship with you. Depending on the context of your business relationship with Yokogawa, such Business Partners can include our distributors, agents, suppliers, contractors, vendors, sub-processors, or organizations contracted to provide services for or on Yokogawa’s behalf. Business Partners are under confidentiality and privacy obligations with Yokogawa.
- Payment service providers: for the purpose of processing payments relating to our Services. These payment service providers use your payment data to process payments and may support us in the detection and prevention of fraud.
- Third parties in connection with investments, reorganizations, restructurings, mergers, joint ventures, or sale of shares or assets of Yokogawa: it is our legitimate interest to enable such investments, reorganization, restructuring, merger, or sale of our business in whole or in part.
- Public authorities, justice and law enforcement, fiscal authorities, and other authorities assigned with investigative powers or public authority: to the extent we are legally required or have legitimate interests to do so.
- Professional advisors, investigators, or credit reference agencies: to the extent we are legally required or have legitimate interests to establish, exercise, or defend our legal rights or those of our Affiliates, or to prevent or detect crime and fraud.
7. Transfer of your Personal Data
Where we share or transfer your Personal Data to our Affiliates or other third parties, these recipients of your Personal Data may be located outside of the country in which you reside, which may not provide an adequate level of protection consistent with the applicable laws of the jurisdiction from which the Personal Data is exported. Such transfers will only take place to the extent permitted by applicable laws and where Yokogawa takes appropriate safeguards as required by applicable laws (e.g., execution of standard contractual clauses or codes of conduct). Where required by applicable laws, we will ask your consent before we transfer your Personal Data outside of the country in which you reside.
For more information on the safeguards relating to Personal Data transfers outside of the country in which you reside, please contact our Privacy and Data Protection Governance Section at the contact details below.
Where required by applicable laws, further information on international data transfers relevant for your country is included in the Country Specific Information section below.
8. Your rights
We respect the rights granted to you under applicable laws. Depending on your location and such applicable laws, these may include the right to access your Personal Data that we hold about you, to rectify or erase certain Personal Data, to restrict processing of your Personal Data, and to get an electronic copy of your Personal Data for purposes of transmitting it to another company. These rights may be subject to certain limitations or restrictions as allowed or imposed by applicable laws. We will inform you of such limitations or restrictions upon your request.
In addition, where we rely on our legitimate interest to process your Personal Data, you may have the right to object to such processing, wholly or partly, on grounds related to your particular situation and in accordance with the laws applicable to you. For instance, depending on your country, this may include a right to opt out of marketing communications via an opt-out link in the respective marketing message or, for communications by phone, via the available opt-out mechanism provided in the phone communication you received. You can also opt out by sending an email to the Privacy and Data Protection Governance Section indicated below, with the subject “Opt-out from Marketing Communications” and including your name, phone number, and email address in the body of the email.
Where we rely on your consent to process your Personal Data, you may have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Under applicable laws, you may also have the right to lodge a complaint with your supervisory authority.
9. Cookies and similar technologies
Our websites, applications, and online services may use cookies or similar technologies, including unique identifiers used to identify an application or device you are using. Cookies and similar technologies may store or access certain information about your application or device, which helps us to provide or improve our Services. If used by us without your consent, these cookies and similar technologies are strictly necessary to provide you with certain functionalities or features of our websites or to provide you with a Service. Other cookies and similar technologies (e.g., cookies for marketing purposes) will only be used based on your consent.
To the extent required by applicable laws, we will obtain your prior consent for, or allow you to opt out of, placing such cookies on your device. For more information on cookies, please refer to our Cookie policy.
10. Links to other websites
Our Services may contain links to third-party services or websites. We are not responsible for the way in which these third parties collect or process your Personal Data. We advise you to read the privacy policy of the third party when you make use of their service or visit their website in order to understand how this third party collects and uses your Personal Data.
11. Other applicable terms
Our Services may be provided to you at the request of the organization by which you are employed or which you otherwise represent. If this is the case, our processing of your Personal Data may be subject to a data processing agreement between your organization and us. In such an instance, you should first direct any questions about how your Personal Data is processed to your organization.
In the event of a conflict between this Notice and the Personal Data processing terms of an agreement between you (or your organization) and Yokogawa for our Services, the terms of such agreement will prevail unless otherwise set forth in the agreement between you (or your organization) and Yokogawa.
12. Data privacy contact
If you want to exercise your data privacy rights as referenced in this Notice or if you have any questions, our contact information is as follows:
Privacy and Data Protection Governance Section
Email: privacydataprotection@yokogawa.com
You may have a specific data privacy contact for your country or region listed in the Country Specific Information section below.
13. Translation
This Notice has been translated from English into the official languages of several countries. Please understand we have made such translations to facilitate your understanding. However, to the extent permitted by applicable laws, if there are any conflicts or inconsistencies between a translated version and the English version, the English version will prevail.
Part II. Country specific information
13.1 Brazil
When Personal Data collection and processing (i) occurs in the Brazilian territory, or (ii) concerns data of individuals located in the Brazilian territory, the Brazilian General Personal Data Protection Law, Law No. 13,709/2018 (hereinafter referred to as “LGPD”) applies.
13.1.1 Your rights
The rights of personal data subjects according to the LGPD are:
- Confirmation of the existence of processing
- Access to the data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or elimination of unnecessary or excessive data or data processed in disagreement with the provisions of the LGPD
- Anonymization, blocking, or elimination of unnecessary or excessive data or data processed in disagreement with the provisions of the LGPD
- Portability of data to another service or product provider, upon explicit request, in accordance with the regulations of the national authority, observing commercial and industrial secrets (wording given by Law No. 13.853 of 2019)
- Elimination of personal data processed with the consent of the subject, except in the cases provided for in Article 16 of the LGPD
- Information from public and private entities with which the controller made shared use of data
- Information about the possibility of not giving consent and about the consequences of refusal
- Revocation of consent, pursuant to paragraph 5 of Article 8 of the LGPD
13.1.2 Data privacy contact
If you are resident in Brazil, you can contact us directly at the contact below.
Attention: Yokogawa Data Protection Group
Address: Alameda Xingu, 850 – Alphaville, Barueri – SP, 06455-030
Email: ysa-dpo@yokogawa.com
13.2 China
The Personal Information Protection Law and its relevant regulations and rules (collectively, “PIPL”) of the People’s Republic of China shall govern when Personal Data (or “Personal Information” as used and defined in PIPL) collection and processing (i) occurs in China, or (ii) concerns Personal Information of individuals located within the territory of China for the purpose of providing services or products or analyzing and evaluating the individual’s behavior.
13.2.1 Transfer of your Personal Data
In principle, the Personal Information we collect and generate within the People’s Republic of China will be stored in the People’s Republic of China. As a multinational company, Yokogawa provides Services for customers around the world through its globally distributed service outlets, resources, and servers. Based on our global strategy of customer information management, we may share your Personal Information with our various subsidiaries and affiliates (i.e., Yokogawa and its affiliates around the world, as may be applicable), through Yokogawa’s globally unified customer information management system, in order to integrate Yokogawa’s global resources and provide you with better and timely services. This means that after obtaining your authorized consent, your Personal Information may be transferred to or accessed from overseas jurisdictions in the countries/regions. Note that we only share the minimum Personal Information as required for the purpose and take appropriate technical security measures during the transmission process.
We have followed the requirements of PIPL to sign a standard contract and conduct an impact assessment with overseas recipients regarding the export of your Personal Information, in order to identify and control the potential risks of Personal Information export and clarify the rights and obligations of both domestic and foreign parties in the transmission and protection of your Personal Information. Furthermore, we will take necessary technical measures such as encryption during the transmission process and conclude Personal Information transmission/processing agreements with the information recipient or co-processor to clarify the rights and obligations of all the parties to your Personal Information and ensure the security of your Personal Information during cross-border transmission and processing.
Overseas recipient information
| Overseas recipient entity | Yokogawa Electric Corporation |
| Contact information | 2-9-32 Nakacho, Musashino-shi, Tokyo 180-8750, JapanPrivacy and Data Protection Governance (Email: privacydataprotection@yokogawa.com) |
| Information type | Contact Information Data, Education and professional experience data, Customer support data, Technical data, Customer profile data |
| Purpose and necessity of processing | To realize the unified global management and execution of orders and businesses, and to optimize the management of global business partner resources |
| Transmission method | Email sending, system transmission |
13.2.2 Your rights
Under the PIPL, you have the following rights to your Personal Information:
You have the right to request access to or request a copy of your Personal Information with us.
You have the right to request supplement, rectification, or update to your Personal Information if you find it incomplete or incorrect.
You may request to transfer your Personal Information to other processors if certain conditions are met as set forth by PIPL.
You may request us to explain our personal information processing rules when necessary.
You may request to delete your Personal Information:
- If we process your Personal Information in violation of laws and regulations;
- If we collect and process your Personal Information without your consent;
- If our processing of Personal Information violates the agreement with you;
- If you withdraw your consent;
- If you no longer use our products or services, or you cancel your account;
- If we no longer offer you products or services.
If we decide to respond to your request for deletion, we will also notify the entities that have obtained your Personal Information from us and ask them to delete it in a timely manner, unless otherwise stipulated by laws and regulations, or if these entities are authorized by you independently. When you delete information from our services, we may not delete the corresponding information in our backup system immediately but will delete the information when the backup is updated.
You may change the scope of, or withdraw, your consent to us (for instance, cancel your account with us or stop subscription to some of our services). However, such changes or withdrawals will not affect the processing of your Personal Information that has been previously carried out based on your prior authorized consent.
Please send your inquiry, request, or complaint regarding your Personal Information to the following email and we will reply to you within 30 business days. For security reasons, we may ask you to verify your identity before processing your request.
Contact: YCN-InfoSec@cs.cn.yokogawa.com
13.3 EEA
The General Data Protection Regulation (“GDPR”) shall apply when (i) Personal Data is processed by a Yokogawa Affiliate located in the EEA, or (ii) Personal Data is processed by a Yokogawa Affiliate located outside of the EEA in so far as the processing relates to the offering of goods or services to individuals located in the EEA.
13.3.1 Your rights
Under the GDPR you may have the following rights with respect to our processing of your Personal Data:
1. Right to request access to your Personal Data
You may have the right to request access to the Personal Data processed by us. Under such request we will provide you with information on our purposes for the processing of your Personal Data, the categories of Personal Data concerned, and the recipients or categories of recipients to whom we have disclosed or will disclose your Personal Data.
You may have the right to obtain a copy of your Personal Data processed by us. For additional copies, we may charge a reasonable fee based on our administrative costs.
2. Right to request rectification
You may have the right to request from us the rectification of inaccurate Personal Data concerning you. Depending on our purpose for the processing, you may have the right to have incomplete Personal Data completed.
3. Right to request erasure (right to be forgotten)
You may have the right to request from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.
4. Right to request restriction of processing
You may have the right to obtain from us restriction of our processing of your Personal Data. In such case, your Personal Data will be marked and will only be processed by us for certain purposes.
5. Right to request data portability
You may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
6. Right to object
You may have the right to object, on grounds relating to your particular situation, at any time to our processing of your Personal Data and we might be required to stop processing your Personal Data. The right to object may especially apply if we process your Personal Data for profiling purposes in order to better understand your interests in Yokogawa’s products and services. Further, you may object to the use of your Personal Data for direct marketing purposes. If you have a right to object and you exercise this right, your Personal Data will no longer be processed for the objected purposes by us.
7. Right to lodge a complaint with the competent data protection supervisory authority
You can exercise this right at a supervisory authority, in particular in the EEA Member State of your habitual residence, place of work, or place of the alleged infringement.
13.4 India
When the collection and processing of Personal Data takes place (1) within the territory of India, where Personal Data is collected (i) in digital form, or (ii) in non-digital form and digitized subsequently, or (2) outside the territory of India, if such processing is in connection with any activity related to offering of our goods or services to individuals, to whom the Personal Data relates, within the territory of India, the following applies:
13.4.1 Correction of information and right to withdraw consent
You may request any modifications/corrections to your Personal Data to rectify inaccuracies and you may choose to withdraw your consent at any point in time. You can do so by making such request for correction/modification or withdrawal of consent in writing to Head (DS-IN), Yokogawa India Limited at yil-misdept@yokogawa.com.
Further, it is notified that under the Information Technology Act 2000 and Information Technology (Personal Data Protection) Rules 2011, Yokogawa India Limited has designated a Grievance Officer to redress grievances under the said Act and Rules.
The details are below.
K Rajagopalan – AVP & Head HR & Admin
K.Rajagopalan@yokogawa.com
13.5 Japan
The Japanese Act on the Protection of Personal Information (“APPI”) shall apply (i) when Personal Data collection and processing occurs in Japan, or (ii) when Personal Data collection and processing concerns data of individuals located in Japan.
This Notice shall apply to the Japanese Yokogawa Affiliates listed on the list of Yokogawa affiliates. You can find the names of Japanese Yokogawa Affiliates, their company addresses, and the name of each Yokogawa Affiliate’s representative on each Yokogawa Affiliate’s website.
13.5.1 Joint use of Personal Data
To the extent permitted by applicable laws, we may jointly use collected Personal Data subject to the following conditions.
| Categories of Personal Data to be used jointly | Types of Personal Data as stated in Section 1 above; My Number information |
| Purposes of joint use | Purposes of processing as stated in Section 2 above; • Purposes of processing My Number information as stated in 13.5.3 |
| Scope of joint users | Yokogawa Affiliates, distributors |
| Person responsible for managing joint use of Personal Data | Yokogawa Electric Corporation |
13.5.2 Protection of Personal Data in foreign countries
Where your Personal Data is provided to a third party in a foreign country on the basis of your consent, you shall be provided in advance with necessary information in accordance with the rules of the Personal Information Protection Commission, Government of Japan.
If your Personal Data is provided to a third party in a foreign country without relying on your consent, the information will be provided in accordance with the APPI upon request to the contact details below.
13.5.3 My Number
When handling affairs that involve the use of Individual Numbers and Specific Personal Information based on the “Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures,” we will handle your My Number appropriately within the scope of legally prescribed personal number-related affairs. The purposes of use are as follows.
- Preparation and submission of withholding tax certificates and other related affairs
- Affairs related to the preparation and submission of statements of payment of remuneration, fees, contract money, and prizes
- Affairs related to the preparation and submission of statements of payment related to stocks
- Affairs related to rental fees for real estate, consideration for the transfer of real estate, and similar items
- Affairs related to the above items
13.5.4 Procedure for requesting disclosure
If you wish to request disclosure, correction, addition, deletion, suspension of use, suspension of provision to a third party, notification of purpose of use, disclosure of records of provision to a third party, or provision of information regarding data transfer to a foreign country of your Personal Data in our possession, or if you wish to make a complaint or request about our processing of your Personal Data (collectively, the “Request”), please follow the prescribed procedures below.
Please complete the prescribed request form, attach identification documents, and send the Request to the contact details below by email or by mail.
Request form (PDF, Japanese)
Identification documents
If the person making the request is the principal: a copy of an official document such as a driver’s license, health insurance card, or passport that confirms the person’s identity.
If by proxy: documents confirming the identity of the principal and the proxy, a power of attorney signed and sealed by the principal, and a certificate of seal impression.
Contact details for queries about processing of Personal Data
Yokogawa Electric Corporation
Privacy and Data Protection Governance Department
Email: privacydataprotection@yokogawa.com
Address: 2-9-32 Nakacho, Musashino-shi, Tokyo 180-8750, Japan
13.6 Republic of Korea
The Personal Information Protection Act and its relevant regulations and rules (collectively, “PIPA”) of the Republic of Korea shall govern when Personal Data (or “Personal Information” as used and defined in PIPA) collection and processing (i) occurs in the Republic of Korea, or (ii) concerns Personal Information of individuals located within the Republic of Korea for the purpose of providing services or products or analyzing and evaluating the individual’s behavior.
13.6.1 Provision and entrustment of your Personal Information
Yokogawa does not provide Personal Information to third parties without your consent or unless required by applicable laws. However, Yokogawa may provide Personal Information to third parties within the necessary scope, if you provide your consent, for the purposes set forth in Section 3 above.
Personal Information may also be provided overseas, upon your prior consent.
<Provision of Personal Information>
| Legal basis | Transferred items | Country | Transfer date and transfer method | Recipient | Purpose | Retention and use period |
| Consent | Corresponding to Section 1 above | [Link] | Upon agreeing to the provision of personal information to third parties / online transmission | Yokogawa Electric Corporation and Yokogawa Affiliates [Link] | Corresponding to Section 3 above | Corresponding to Section 4 above |
<Entrusted processing of Personal Information>
Yokogawa provides Personal Information to third parties in the course of entrusting some parts of the affairs required for service provision. Yokogawa stipulates the matters necessary for the entrusted party to safely process Personal Information and carries out supervision to ensure such safe processing in accordance with the PIPA.
Personal Information may be transferred overseas, when there exist legitimate grounds, in order to use the services of an overseas partner.
Domestic entrusted party list
International entrusted party list
13.6.2 Destruction of Personal Information
When the purpose of processing Personal Information has been fulfilled, Yokogawa safely destroys Personal Information without delay. The procedures and methods of destruction are as follows:
Destruction procedure: Select the Personal Information that needs to be destroyed and destroy it without delay, unless laws and/or regulations prevent the destruction of the information.
Destruction method: Electronic files are destroyed using a technical method that prevents recovery or regeneration, and documents are shredded or incinerated.
Any information that is required to be retained for a specified period based on applicable laws will be stored separately.
<Retention of Personal Information in accordance with applicable laws>
| Records to be retained | Applicable law | Retention period |
| Records of contract or withdrawal of subscription | Act on the Consumer Protection in Electronic Commerce, etc. | 5 years |
| Records of payment and supplying goods | 5 years | |
| Records of consumer complaints and the settlement of disputes | 3 years | |
| Records of labeling and advertisement | 6 months | |
| Books and supporting documents for all transactions specified by the Tax Act | Framework Act on National Taxes | 5 years |
| Records of electronic financial transactions | Electronic Financial Transactions Act | 5 years |
| Service visit records | Protection of Communications Secrets Act | 3 months |
| Records related to the distribution of electronic documents via Official Electronic Addresses | Electronic Document and Electronic Transaction Act | 10 years |
13.6.3 Your rights and obligations and method of exercising the rights
In relation to Section 8 above, you have the right to request access, correction, deletion, and suspension of the processing of Personal Information. Yokogawa will process your request as soon as practicable. You may exercise these rights in writing, by phone, by email, or through an agent such as your legal representative or a person who has been delegated to do so.
In addition to the contact information indicated in Section 12 above, you may directly exercise your rights or make a request by contacting the following:
Email: YKO-Privacy@yokogawa.com
Phone: 02-2628-6022
13.6.4 Cookies and similar technologies
In relation to Section 9 above, please note that you may refuse cookies by configuring your internet browser settings.
13.7 South Africa
Where we process any Personal Data within the Republic of South Africa, the Protection of Personal Information Act No. 4 of 2013 applies.
13.7.1 Personal Data
The reference to “Personal Data” shall include personal information of juristic persons (i.e., legal entities).
13.7.2 Your rights
In addition to Section 8 above, you have the right to lodge a complaint with the South African Information Regulator. The details of the Information Regulator are set out below:
Email: POPIAComplaints@inforegulator.org.za / enquiries@inforegulator.org.za
Address: JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
P.O Box 31533, Braamfontein, Johannesburg, 2017
Phone: +27 (10) 023 5200
13.8 UK
The Data Protection Act 2018 and/or the UK General Data Protection Regulation (“UK GDPR”) shall apply when (i) Personal Data is processed by a Yokogawa Affiliate located in the UK, or (ii) Personal Data is processed by a Yokogawa Affiliate located outside of the UK in so far as the processing relates to the offering of goods or services to individuals located in the UK.
13.8.1 Your rights
Under the UK GDPR you may have the following rights with respect to our processing of your Personal Data:
Right to request access to your Personal Data
You may have the right to request access to the Personal Data processed by us. Under such request we will provide you with information on our purposes for the processing of your Personal Data, the categories of Personal Data concerned, and the recipients or categories of recipients to whom we have disclosed or will disclose your Personal Data.
You may have the right to obtain a copy of your Personal Data processed by us. For additional copies, we may charge a reasonable fee based on our administrative costs.
Right to request rectification
You may have the right to request from us the rectification of inaccurate Personal Data concerning you. Depending on our purpose for the processing, you may have the right to have incomplete Personal Data completed.
Right to request erasure (right to be forgotten)
You may have the right to request from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.
Right to request restriction of processing
You may have the right to obtain from us restriction of our processing of your Personal Data. In such case, your Personal Data will be marked and will only be processed by us for certain purposes.
Right to request data portability
You may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
Right to object
You may have the right to object, on grounds relating to your particular situation, at any time to our processing of your Personal Data and we might be required to stop processing your Personal Data. The right to object may especially apply if we process your Personal Data for profiling purposes in order to better understand your business interests in Yokogawa’s products and services. Further, you may object to the use of your Personal Data for direct marketing purposes. If you have a right to object and you exercise this right, your Personal Data will no longer be processed for the objected purposes by us.
Right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office
You have the right to lodge a complaint about us with the Information Commissioner’s Office.
13.9 California and Texas (United States)
This section applies to the Personal Information of residents of California and Texas. In this section, the term “Personal Information” has the same definition as in the California Consumer Privacy Act (“CCPA”) and the same meaning as “Personal Data” under the Texas Data Privacy and Security Act (“TDPSA”). The terms “sale” or “sell” have the same definitions as in the CCPA and TDPSA.
13.9.1 Collection and use of Personal Information
We may collect Personal Information directly from you, automatically from your devices when using the Services, or from third-party sources. We may have collected the following categories of Personal Information about you in the past 12 months:
- Identifiers, such as full name, job position, company or employer, work address, work telephone and mobile phone number, work fax number, work email address, and IP address
- Commercial information, such as purchase history, payment information, and data which is required to provide you with customer support, including correspondence with Yokogawa staff and information submitted as part of a troubleshooting, technical assistance, or support request, or as part of a survey, chat, feedback, or comment
- Internet or other electronic network activity information, such as device and network connection information when you interact with Yokogawa websites and applications, including browser history, search history and other information provided by your browser, advertisements and services accessed during your visit, information regarding the date and time of each visitor request, and information on your operating system
- Geolocation data, such as general geolocation data obtained from internet or other electronic network activity information
- Audio, electronic, visual, thermal, olfactory, or similar information, such as data collected through the recording of telephone call conversations, to the extent permitted by applicable laws
- Professional or employment-related information, such as data you provide and which we automatically collect when using our Services regarding your education and work history
- Inferences drawn from other Personal Information, such as customer profile data, which consists of inferences drawn from any of the above information to create a customer profile in order to help identify your needs for Yokogawa’s Services
- Sensitive Personal Information, such as precise geolocation
13.9.2 Purpose
We may use your Personal Information for the following purposes:
- To establish and manage business or customer relationships
- To help manage or fulfill contracts and orders, and to provide you with product/service-related information, documents, and software for product lifecycle management
- To answer your inquiries and to put you in contact with our representatives to respond to your request for a quote, and to provide troubleshooting, support, and technical assistance on our Services
- To analyze and better understand your business needs and to improve our Services, including our customer services
- To provide you with information about Yokogawa’s products and services
- To create a profile based on your interactions on our Services to understand your interest in Yokogawa’s products and services and to provide you with a personalized experience
- To detect and prevent illegal activity, including fraud, to keep our Services and information technology systems secure, to protect, establish, exercise, or defend our and third parties’ rights, and to defend against lawsuits
- To comply with our legal obligations, for instance our fiscal, bookkeeping, and tax obligations
For more information about the purposes for which we collect and use your Personal Information, please refer to the “Purpose and legal basis of the processing” section of this Notice. Please note that we do not use or disclose sensitive Personal Information for business purposes, other than as permitted by law.
13.9.3 Disclosure of Personal Information
We may disclose your Personal Information to third parties for the business purposes outlined in the “Disclosure of your Personal Data” section of this Notice. We also may “sell” or “share” your Personal Information with third parties for those business purposes. In the preceding twelve (12) months, we may have sold or shared your Personal Information, or disclosed it for a business purpose, to the following categories of recipients:
| Category | Categories of third parties to whom we disclosed Personal Information for business purposes | Categories of third parties to whom we sold or shared Personal Information |
| Identifiers | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers; audit and consulting service providers. Legal authorities such as law enforcement. | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers. |
| Commercial information | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers; audit and consulting service providers. Legal authorities such as law enforcement. | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers. |
| Geolocation data | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers; audit and consulting service providers. Legal authorities such as law enforcement. | Affiliates and subsidiaries. Service providers such as: customer service partners; data analytics providers; customer support providers. |
We do not knowingly sell or share the Personal Information of anyone under the age of 16.
13.9.4 California and Texas privacy rights
If you are a California or Texas resident, you may have the following rights:
- Right to know: You have the right to request to know and access what Personal Information we have collected about you. For California residents, this can include the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information that we have collected about you.
- Right to delete: You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.
- Right to correct: You have the right to request that we correct Personal Information that we maintain about you.
- Right to opt out of sales/sharing: You have the right to opt out of the sale or sharing of your Personal Information by us.
- Right to limit: You have the right to limit our use or disclosure of your sensitive Personal Information to certain purposes.
- Right to non-discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA or TDPSA rights.
- Right to appeal – for Texas residents: You have the right to appeal our decision with regard to your request. To submit an appeal, contact us at the information provided in the “Data privacy contact” section, at (877) 412-1770, or at https://pages.yokogawa.com/data-privacy-request. Please include the phrase “Personal Data Privacy Request” in the subject line. In order for us to verify your request, we need to verify your identity, so the request should include your name, address, and email address, along with a clear indication of the right(s) you wish to exercise. Please note that we may require additional data from you in order to honor your requests.
You may opt out of sales and/or sharing by following the instructions on the data privacy request page above.
You may submit a request to know, delete, or correct by contacting us at the information provided in the “Data privacy contact” section, at (877) 412-1770, or at https://pages.yokogawa.com/data-privacy-request. Please include the phrase “Personal Data Privacy Request” in the subject line. In order for us to verify your request, we need to verify your identity, so the request should include your name, address, and email address, along with a clear indication of the right(s) you wish to exercise. Please note that we may require additional data from you in order to honor your requests.
You may also use an authorized agent to act on your behalf to submit requests to exercise your rights. We will honor a request from an authorized agent provided that (i) you provide written authorization to the authorized agent to act on your behalf and we can verify your identity, and (ii) the agent submits proof of authorization. Authorized agents may use the same methods noted above to submit requests on your behalf.
