AI Edge Gateway (Outdoor) AX21Specifications and manuals

Maintenance terms

Maintenance during the warranty period

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The warranty period starts on the date amnimo ships the product. The warranty period and coverage differ by product.

Warranty period

• Edge Gateway (Indoor) unit: 1 year
• Optional products sold separately (AC adapter, antenna, brackets, etc.): 1 year

Maintenance during the warranty period

1. Hardware

• We replace failed units free of charge under our separate warranty terms, provided the failure is not the customer’s fault.

2. Software on the AI gateway

• Software is covered by the warranty while its base Ubuntu version is within its support period. If support for the base Ubuntu ends during the warranty period, update to firmware whose base Ubuntu is still supported. The warranty then continues until the end of the original warranty period.
• We provide fixes for defects found by you or by us for the latest firmware. If a firmware defect affects your operations, you need to update to the latest firmware that includes the fix.
• Given this policy, we recommend that you keep the product on the latest firmware, using DMS or other means, for as long as you use it. (Note: If you use custom applications, check their compatibility when you update the firmware.)
• Note: Software whose base Ubuntu version is no longer supported is not covered by support.

3. Third-party software

• See the terms of use of each software product.

4. Subscription software services on the AI gateway

• See the terms of use of each service.

Maintenance after the warranty period

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1. Hardware

• Maintenance is not covered by the warranty.
  * We may provide maintenance for a fee.

2. Software on the AI gateway

• Updating to the latest firmware after the warranty period is free of charge (excluding network charges for the download, labor for the update, and similar costs).
• While the base Ubuntu version of the firmware is supported, we continue to provide security patches for OSS vulnerabilities.
• While the base Ubuntu version of the firmware is supported, you can use our DMS service and update the firmware remotely with DMS. (After Ubuntu support ends, we cannot guarantee connectivity to our DMS service.)
• We fix firmware defects in the latest firmware version. We do not fix older firmware versions, even for known defects.
• We recommend that you keep the product on the latest firmware, using DMS or other means, for as long as you use it, even after the warranty period ends. (Note: If you use custom applications, check their compatibility when you update the firmware.)
• Maintenance support ends when support for the base Ubuntu version of the firmware ends.

3. Third-party software

• See the terms of use of each software product.