Contents(17 items)
- 1. Scope
- 2. Quotations
- 3. Contracts
- 4. Inspection and transfer
- 5. Delivery, transport, and packing costs
- 6. Suspension of work and postponement of receipt
- 7. Payment and transfer of ownership
- 8. Documents
- 9. Engineer support
- 10. License for software products
- 11. Warranty coverage
- 12. Precautions for product use
- 13. Limitation of liability
- 14. Disclaimer
- 15. Export and import
- 16. Compliance
- 17. Termination, litigation, and other matters
This English translation is provided for reference only. The Japanese version is the official version and prevails in case of any discrepancy.
(Where the delivery location and the final destination of use are in Japan)
- Updated: Jan 15, 2026, amnimo Inc.
Jan 15, 2026
amnimo Inc.
Thank you for your inquiry to amnimo Inc. (hereinafter “we” or “us”). Except as specifically stated in the quotation or quotation specifications, these General Terms and Conditions apply to any contract. Please review them before placing an order.
1. Scope
These General Terms and Conditions apply to the following products we provide, where the delivery location and the final destination of use are in Japan.
(1) Hardware products: Edge gateways, IoT routers, compact routers, and amnimo Portable devices (including the product firmware they contain) that are described in our General Specifications (hereinafter “GS”) and bear our trademark. Product firmware means software built into the product functions to perform basic control of the product hardware. Product firmware is software built into the product functions and is included in our software products subject to Article 10 (License for Software Products) (however, for OSS, the OSS license terms presented separately take precedence).
(2) Software products: Application software products that use the above hardware products. The terms of use for the cloud software provided with hardware products for remote monitoring, namely the Device Management System, the Enhanced Video Management System, the Cloud Video Recorder, and the amnimo Portable Cloud Service, are set out separately in their terms of use or similar documents. For software products developed by third-party companies (products we handle as standard), you also agree to the terms set out in the applicable terms of use or similar documents.
(3) Related products: Related products means (1) accessories required to operate the hardware products that meet the specification conditions required for the hardware products to operate and that we deliver at your request, or (2) hardware or software made or manufactured by a third party that we select and deliver based on specifications you have approved.
(4) End customer: A person who owns and uses our products.
2. Quotations
2.1 Validity of quotations: Unless otherwise stated in the quotation, a quotation is valid for one month from its date of issue. If you place an order after the validity period has expired, we will issue a new quotation.
2.2 Significant changes in the basis of quotation: If materials, labor, or other costs for us (including our suppliers and business partners) change significantly because of unforeseen circumstances (including circumstances beyond our control, such as the spread of infectious diseases or other force majeure events), we may ask to change the price or other conditions after consulting with you, even after the contract has been concluded.
2.3 Delivery date and quoted price: The quoted price assumes delivery within 12 months from the date the quotation is submitted. If delivery takes longer than 12 months, we may discuss the price or other conditions with you, even after the contract has been concluded.
2.4 Consumption tax: Unless otherwise stated, the amounts in the quotation do not include consumption tax. An amount equal to the consumption tax will be added to the total.
3. Contracts
3.1 Formation of contract: A contract for a quotation is formed when we issue an order acknowledgment in response to a purchase order you have issued, or when we confirm and accept the details of your order. If you do not receive a notice of rejection from us within 14 of our business days after we receive the purchase order, an individual contract between you and us is deemed to be formed when those 14 business days have passed.
3.2 Cancellation: As a rule, we cannot accept cancellations.
Even if we unavoidably accept a cancellation following your written notice of cancellation, we will charge the costs incurred up to the date we accept the cancellation as a separate cancellation fee.
4. Inspection and transfer
You will carry out the inspection at the delivery location you designate, in accordance with our inspection standards, and inform us of the results within one week of delivery (hereinafter the “acceptance inspection period”). In the inspection, you will check whether there is any nonconformity with the specifications and quantities set out in the quotation, quotation specifications, or similar documents. Transfer of the products to you is complete when you confirm that there is no nonconformity with the contract. If you do not notify us in writing of a nonconformity within the acceptance inspection period, the products are deemed to have passed your inspection and to have been transferred when the acceptance inspection period ends. After transfer, except as provided in these General Terms and Conditions, we are released from all liability concerning the products, including loss, damage, and nonconformity with the contract found afterward.
5. Delivery, transport, and packing costs
We deliver the products to the receiving location you designate (the delivery location). We bear the transport and packing costs when the delivery location is in Japan and our standard packing is used. However, we charge separately for delivery to remote islands, remote areas, and other places that are difficult to reach by vehicle. You are responsible for carrying the products to the place of use, unpacking, installation, and handling and disposal of the packing boxes.
6. Suspension of work and postponement of receipt
If receipt of the products is postponed for a certain period or longer for reasons on your side, we will charge the costs this causes separately.
7. Payment and transfer of ownership
After transfer at the location you designate is complete, you will pay in cash to the account we designate by the date we designate. Ownership of the products passes to you when transfer to you is complete.
8. Documents
We provide the following documents, prepared according to our standard specifications, on the following basis.
8.1 Instruction manuals: Where a manual is prepared as an accessory of the product, we include one copy free of charge. You can also download it from the designated website.
8.2 Inspection reports and similar documents: As a rule, we do not submit inspection reports.
If you specifically request one, we provide it in our standard format for a fee.
Other special documents are charged for, and we quote for each case individually.
9. Engineer support
9.1 Dispatch of engineers for on-site work at delivery: If we dispatch engineers at your request for on-site work such as explaining how to handle the products at delivery or wiring to external equipment, we charge separately for this.
If the work environment is hazardous (for example, a location with an explosion hazard or radiation hazard), we may present special conditions concerning the work environment.
In all cases, please provide, free of charge and where the engineers need them, the equipment, labor, electricity, water, communication facilities, and other items the dispatched engineers require.
9.2 Dispatch of engineers for training: If we dispatch engineers at your request to train the staff who will use the products, we charge separately for this.
10. License for software products
10.1 Scope: Our software products are classified as follows. The intellectual property rights in them belong to us or to our suppliers.
a) Standard software products: Products described as our software products in our General Specifications.
b) Custom software products: Software products that we create individually, based on agreed specifications, for use with or in addition to standard software products.
Our software products include computer programs, key codes (license files), related manuals and other documents, databases, fonts, input data, and images, photographs, animations, video, audio, music, text, and applets (software embedded in text or icons) built into the software. Unless we specify otherwise, these terms also apply to revised and enhanced versions of our software products.
10.2 License: In return for a separately agreed amount, we grant you a non-exclusive, non-transferable right to use our software products for your own use. If you resell the products to an end customer, we also grant the end customer the right to use our software products, on condition that the end customer complies with these General Terms and Conditions and the accompanying documents. The conditions of use are as set out in these General Terms and Conditions and in our General Specifications, instruction manuals, and other accompanying documents. You may not use our software products beyond that scope.
10.3 Prohibited acts: Unless we have agreed or specified otherwise in writing, the following acts are prohibited. The prohibitions in this article concern our software products (and the right to use them) and do not restrict the sale or transfer of the hardware products themselves.
(1) Copying our software products
(2) Selling, lending, distributing, transferring, pledging, or sublicensing our software products or the right to use them to a third party, or transmitting them to the public or making them available for transmission
(3) Using our software products over a network on hardware other than the designated hardware
(4) Converting or copying our software products into source code or another human-readable form by dumping, disassembling, decompiling, reverse engineering, or similar means; altering our software products into a form other than the form in which they were provided, by modification, translation into another language, or similar means; or attempting any of these
(5) Removing or attempting to remove the protection mechanism (copy protection) used in or added to our software products
(6) Removing copyright notices, trademarks, logos, or other notices shown on our software products
(7) Unless we have agreed otherwise in writing, creating or having others create derivative software or other computer programs based on our software products
10.4 Ownership of rights: Our software products and all technology, algorithms, know-how, and processes they contain are the proprietary property and trade secrets of us or of third parties that have granted us the right to sublicense or transfer them. All copyrights, trademark rights, and other rights in our software products belong to us or to third parties that have granted us the right to sublicense them. No rights are transferred or assigned to you.
10.5 Confidentiality: You will not disclose or leak the proprietary property and trade secrets described in the preceding paragraph, or the key codes (license files), to any third party other than your officers, employees, or equivalent persons who need them to use our software products. You will impose confidentiality obligations on those employees and other persons.
10.6 Actions on termination: When you stop using our software products or when a contract under these General Terms and Conditions is terminated, you will return our software products and all copies to us and completely erase any copies recorded on hardware or other storage media. When you dispose of storage media on which our software products or their copies are recorded, you must completely erase the contents stored on them.
10.7 Third-party programs: Our software products may include software programs for which a third party has granted us the right to sublicense or transfer (hereinafter “third-party programs”). If the supplier of a third-party program (hereinafter the “supplier”) sets license terms that differ from these terms, the terms presented separately take precedence over these terms. For some third-party programs, you receive the license directly from the supplier.
10.8 Open source software: Our software products include open source software (hereinafter “OSS”). For OSS, the terms presented separately take precedence over this article.
11. Warranty coverage
The warranty covers the hardware product units we designate (including the product firmware installed on the hardware) and related products. However, when previously delivered products are modified, both the previously delivered parts and the modified parts are excluded from the warranty unless specifically agreed with you.
11.1 Product warranty
(1) Warranty period: The warranty period for hardware product units is three years for indoor models (Indoor specification) and one year for outdoor models (Outdoor specification). The warranty period for related products is one year. The warranty period starts on the date of delivery to the location you designate (in Japan). Any individual conditions will be set out separately. amnimo Portable devices are treated as outdoor models.
(2) Scope of warranty: If a product fails within the warranty period for a reason for which we are responsible, we will replace the product at our expense. However, the following cases are excluded from this warranty.
a) Improper handling or use by you or by a user other than us
b) Modification or repair by anyone other than us or a person we have engaged
c) Handling, storage, or use in harsh environments beyond the specifications
d) Natural disasters such as fire, flood, earthquake, or lightning
e) Equipment other than the product connected to it, or other external factors
f) Parts with a limited service life that need replacement after the end of that service life
g) Other failures that, based on reasonable grounds and reasonable judgment, are not considered our responsibility
(3) No warranty for product firmware: We do not warrant that the product firmware is free of errors. We make no warranty of any kind concerning the product firmware, whether express or implied, including warranties of merchantability or fitness for a particular purpose. We sell products within the scope of the terms and warranty conditions for the firmware of third-party products.
11.2 Software products
(1) No warranty for software: We do not warrant that software products are free of errors. We make no other warranty of any kind concerning software products, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. We make no warranty that software products are free of vulnerabilities or that they will withstand attacks by third parties and continue to operate without failure. Any individual conditions will be set out separately.
12. Precautions for product use
The products we provide are not designed or manufactured for use in situations that directly involve human life, such as nuclear and radiation-related equipment, railway facilities, aviation equipment, marine equipment, aviation facilities, or medical equipment. If you use our products for such purposes, neither we nor our suppliers are liable for any claims or damage arising from that use, and you will resolve them at your own responsibility. When applying the products to a system that requires safety directly involving human life, you are responsible for building a system that ensures safety for human life using equipment and devices other than the products.
13. Limitation of liability
13.1 Limitation of liability: If you suffer damage, for reasons attributable to us, in connection with products or services we have provided to you under these General Terms and Conditions, we will respond in accordance with these General Terms and Conditions. However, in no event are we liable for indirect damage (including loss of business profits, business interruption, and loss of information). Our liability for damages is limited to the amount you have already paid us out of the remaining book value of the products or services concerned.
We are not liable for damage caused by vulnerabilities or similar issues in software products (including, but not limited to, damage caused by attacks such as computer viruses or unauthorized computer access that exploit software vulnerabilities) or for damage caused by your environment (whether software, hardware, or other media).
13.2 Infringement of intellectual property rights: If, for reasons attributable to us, you receive a warning, injunction, claim for damages, or similar demand (hereinafter collectively “claims”) from a third party alleging that a product infringes industrial property rights, copyrights, or know-how in Japan, we will handle the claims at our own responsibility and expense, on condition that you
– notify us of the claim in writing immediately, and
– give us substantive authority to defend and negotiate the claim.
In this case, you will cooperate with us, including by providing sufficient information. This does not apply if the claims arise from reasons attributable to you.
13.3 Product liability: If you receive a claim for compensation or similar demand from a third party and are held liable for product liability because of a defect in a hardware product (a “defect” as defined in Article 2 of the Product Liability Act of Japan), we will handle the claim at our own responsibility and expense, on condition that you
– notify us of the claim in writing immediately, and
– give us substantive authority to defend and negotiate the claim.
In this case, you will cooperate with us, including by providing sufficient information.
14. Disclaimer
If force majeure, such as natural disasters, fire, epidemics or the spread of infectious diseases, disputes at manufacturers of purchased items, disputes at or accidents involving carriers, orders or requests based on laws and regulations from national or local governments, shortages or interruptions of labor, materials, means of transport, or public utilities, or other causes beyond our reasonable control, unavoidably results in non-performance or termination of the contract for all or part of the products, we will promptly inform you and make our best efforts to resolve the force majeure event. In this case, we are released from liability for damages and from other liability.
15. Export and import
Individual contracts under these General Terms and Conditions assume that the final destination of use is in Japan. Therefore, if you export the products after delivery, we are released from all contractual and legal obligations and liabilities under these General Terms and Conditions and otherwise. You will, at your own responsibility and expense, comply with the export and import laws and regulations of Japan and the relevant countries and obtain export and import licenses where necessary.
16. Compliance
Both you and we will comply with the following when performing contracts under these General Terms and Conditions.
a) Officers and employees are not members of organized crime groups, members of such groups, persons associated with such groups, or other antisocial forces (hereinafter collectively “antisocial forces”); do not use antisocial forces; and are not involved with antisocial forces, such as by providing funds or other benefits to them.
b) Not violating the Act on the Protection of Personal Information, labor laws, environmental protection laws, the Unfair Competition Prevention Act, the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010, other laws of each country on anti-corruption and anti-bribery (including, for some laws, those prohibiting bribery of and by private persons and companies), or other laws and regulations
c) Not acting against social norms (matters that should be observed morally from the perspective of compliance and CSR)
17. Termination, litigation, and other matters
17.1 Termination of contract: Either you or we may terminate a contract under these General Terms and Conditions at any time, without any notice or demand, if the other party falls under any of the following. A party that falls under any of these events will immediately pay all of its debts to the other party, including those not yet due.
a) It becomes subject to compulsory execution such as attachment, provisional attachment, provisional disposition, public auction, or disposition for delinquent taxes, or other similar dispositions
b) A petition is filed against it for the commencement of corporate reorganization proceedings, civil rehabilitation proceedings, bankruptcy, or auction, or it files a petition for the commencement of corporate reorganization proceedings, civil rehabilitation proceedings, or bankruptcy
c) It resolves to discontinue or transfer its business, or to dissolve the company
d) It receives a disposition for dishonored bills from a clearing house
e) It violates Article 15
f) It commits a material breach, for reasons attributable to it, of these General Terms and Conditions other than e) (including Article 16 c)), and does not correct the breach within a reasonable period after being demanded to do so by the other party
17.2 Assignment of contract: Neither you nor we will assign to a third party, or provide as security, any rights or obligations as a party to a contract under these General Terms and Conditions without the prior written consent of the other party.
17.3 Jurisdiction: Both parties will discuss and resolve in good faith any dispute arising from these General Terms and Conditions or contracts under them. If the discussion does not resolve the dispute, the Tokyo District Court (main office) has exclusive agreed jurisdiction as the court of first instance.
